At 99kopitiam, your privacy is not a minor concern. This policy clearly explains what data we collect, why we need it, how we protect it, and your rights as a user of our online casino platform.
Six data protection principles we uphold across every aspect of our platform's operations
All data transmitted between your browser and the 99kopitiam — including registration information, payment details, and game records — is encrypted to 256-bit SSL standards. This is the same level of encryption used by Malaysia's major banks, such as Maybank and CIMB. No third party can intercept or read your data while it is in transit.
99kopitiam has never and will never sell, rent, or trade players' personal information to any third party for marketing or other commercial purposes. Your information is used solely to manage your account, process transactions, and deliver a better platform experience — nothing more.
Only staff 99kopitiam who genuinely require access to your data — such as the customer support team and the account verification team — are permitted to view your personal information, and only to the extent necessary to complete the relevant task. All access is logged and audited regularly to detect any misuse.
As a user 99kopitiam, you have the full right to request access to all personal data we hold about you, request correction of any inaccurate data, or request deletion of data in permitted circumstances. These requests can be submitted at any time via email to our privacy team at no charge.
Your payment method details — whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX — are not stored in full within the 99kopitiam. Payment processing is handled through licensed payment gateways that comply with industry security standards. 99kopitiam can never see your card number or eWallet login credentials.
Many online casino platforms store their privacy policies in a foreign language that Malaysian players find difficult to understand. At 99kopitiam, we ensure that all important information about how we handle your data is written in clear, plain Bahasa Melayu — free from confusing legal jargon. You have the right to know what happens with your data, in your own language.
This Privacy Policy describes how 99kopitiam ("Company", "We", "Platform") collects, uses, stores, and protects personal information provided by users ("You", "Player") when registering an account or using any of the services offered on the website https://99kopitiam.best.
We understand that Malaysian players place great importance on privacy — especially when it comes to financial transactions and personal information within a digital entertainment platform. Your trust in 99kopitiam depends greatly on your confidence that your data is in safe hands and handled responsibly. This policy was written not merely as a legal formality, but as an honest explanation of how we actually operate.
By registering an account or using the platform 99kopitiam, you agree to the collection and use of information as described in this Privacy Policy. This Policy should be read together with Terms & Conditions ours, which forms part of the overall agreement between you and 99kopitiam.
Important note: This Privacy Policy applies to all services of 99kopitiam — including online slots, live casino, table games, baccarat, roulette, lottery, badminton and football betting, and all other platform features. The latest version of this Policy is available on this page at any time.
99kopitiam collects two main categories of data — information you provide directly, and information collected automatically as you use the platform.
Information you provide directly:
Information collected automatically:
Data minimisation principle: 99kopitiam only collects data that is strictly necessary to operate the platform safely and comply with legal requirements. We do not collect sensitive information such as your religion, ethnicity, or political views.
Information collected by 99kopitiam is used solely for the following purposes:
99kopitiam does not use your personal data to make automated decisions that could negatively affect your rights as a user without human involvement in the process.
99kopitiam does not sell, rent, disclose, or share players' personal information with third parties for marketing or commercial purposes. Your data may be shared only in the following limited circumstances:
In each of the data sharing instances outlined above, 99kopitiam ensures that only the minimum data necessary for the relevant purpose is shared. We never grant full access to user account records to any external party except as required by Malaysian law.
99kopitiam implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
All communications between your browser and the servers of 99kopitiam is encrypted using TLS 1.3 with 256-bit encryption. This means that even if someone were to intercept the data in transit, they would be unable to read it without the encryption key held only by you and our servers.
Personal and financial data stored in our databases 99kopitiam is also encrypted using AES-256 encryption. This provides an additional layer of protection even in unforeseen scenarios where physical servers are accessed by unauthorised parties.
Players 99kopitiam are encouraged to enable 2FA from the security settings section of their account. With 2FA active, logging in requires an additional verification step via an OTP sent to your phone number — even if someone else knows your password, they cannot access your account without your phone.
Security monitoring system 99kopitiam operates around the clock to detect suspicious activity — including unusual login attempts, irregular transaction patterns, and early signs of intrusion attempts. Our security team is on standby to respond to any identified threats.
Staff 99kopitiam may only access data relevant to their job responsibilities. Customer support staff cannot view passwords or full payment details — they can only see the information necessary to resolve the query at hand.
99kopitiam uses cookies and similar tracking technologies to enhance the user experience and analyse how the platform is used. Below are the types of cookies we use and their purposes:
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the platform's login functionality and security. 99kopitiam does not use cookies to serve targeted advertising or to track your activity outside of our platform.
A note on analytics: Analytics data collected through performance cookies is used in aggregate form and is not used to identify individual players. We use this data solely to understand overall platform usage for the purpose of technical improvements.
99kopitiam retains your personal data for as long as your account remains active, or for as long as necessary to provide the services you use. Following account closure, data is retained for an additional period as required to:
Financial transaction records are typically retained for a minimum of seven (7) years from the transaction date, in line with Malaysia's accounting and anti-money laundering legal requirements. Other data not subject to legal retention requirements will be deleted or anonymised within 90 days of account closure.
If your account is closed due to a breach of Terms & Conditions or suspected fraudulent activity, 99kopitiam reserves the right to retain relevant records for a longer period for the purposes of investigation and future fraud prevention.
As a user 99kopitiam, you have the following rights regarding your personal data. All requests can be submitted by email to support@99kopitiam.best or via our platform's live chat:
You have the right to request a copy of all personal data we hold about you. 99kopitiam will provide this information within 14 business days of receiving the request, free of charge for the first request within any 12-month period.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction — for example, if your phone number or email address has changed. Some corrections can be made directly through your account settings. 99kopitiam yours.
In certain circumstances, you have the right to request the deletion of your personal data. Such requests will be considered in the context of our legal data retention obligations. Data subject to mandatory retention requirements cannot be deleted until the retention period has expired.
You have the right to object to the processing of your data for specific purposes such as usage analytics. Valid objections will be respected by 99kopitiam. However, objecting to processing that is necessary for a contract (such as transaction processing) may mean you are no longer able to use the relevant service.
You have the right to request your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider should you choose to do so. 99kopitiam will provide a data export in a reasonable format upon request.
To submit any request relating to the rights above, contact us at support@99kopitiam.best, stating the type of request and your account details. We will verify your identity before processing any request to protect the security of your data.
Platform 99kopitiam is intended strictly for individuals aged 18 and above. We do not knowingly collect or retain any personal data from individuals under the age of 18.
Should we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account with 99kopitiam is encouraged to contact us immediately at support@99kopitiam.best.
Parents and guardians are encouraged to use parental control software to prevent children from accessing gambling websites. 99kopitiam committed to ensuring this platform remains a strictly adults-only space.
Platform 99kopitiam may contain links to third-party websites in certain contexts, such as game provider information. When you click on those links and leave the platform 99kopitiam, this Privacy Policy no longer applies.
Third-party websites have their own privacy policies, which may differ from ours. 99kopitiam is not responsible for the privacy practices of external websites and has no control over how they collect or use your data. We encourage you to read the privacy policy of every website you visit.
99kopitiam reserves the right to amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry practices. All material amendments will be communicated to users via:
Continued use of the platform 99kopitiam following the effective date of any amendment will be considered acceptance of the revised Privacy Policy. It is your responsibility to review this page periodically. Archived versions of previous Privacy Policies are available upon request via email to our team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 99kopitiam handles your personal data, please reach out to us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For formal requests relating to user rights — such as data access or deletion — the response period is within 14 business days, as outlined in the Your Rights section.
This Privacy Policy is written in Bahasa Melayu as the official language for users in Malaysia 99kopitiam. Should any discrepancy exist between versions in different languages, the Bahasa Melayu version shall prevail for all Malaysian users.
| Matter | 99kopitiam's Position |
|---|---|
| Is data sold to third parties? | No — never have and never will |
| Data encryption | SSL/TLS 256-bit for transmission; AES-256 for storage |
| 2FA available? | Yes — available to all users |
| Transaction record retention period | Minimum 7 years (legal requirement) |
| Other data deletion periods following account closure | 90 days (data not subject to legal retention requirements) |
| Right to access personal data | Yes — response within 14 business days |
| Right to data erasure | Yes — subject to legal retention requirements |
| Privacy enquiry support | 24/7 live chat in BM; email responses within 5 business days |
| Platform age requirement | 18 years and above only |
| Policy last updated | 1 January 2026 |
An overview of the personal data categories in our system and how they are protected
Name, date of birth, MyKad number — stored with full encryption
Email address and phone number — used solely for account-related communications
Payment account holder name — not the full number or eWallet password
Game history and betting records — retained for dispute resolution
IP address, device type, and browser — for security and diagnostic purposes
Support conversation records — retained for reference and quality improvement
All your personal information — including your name, email address, phone number, and payment details — is protected with 256-bit SSL encryption at 99kopitiam. Your data will not be shared with any third party without your consent. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us at support@99kopitiam.best.
99kopitiam is committed to the well-being and privacy of every player across all aspects of our platform's operations.
Set daily, weekly, or monthly deposit limits directly from your account settings at 99kopitiam. Limits take effect immediately. All deposit transaction records are securely stored and can be reviewed in your account history at any time.
Enable play-time reminders from your account settings. This feature does not collect any additional data — it simply uses existing active session records already in the system to send the notifications you have requested.
Activate a play break ranging from 1 day to 6 months, or opt for self-exclusion for a longer period. Once self-exclusion is activated, 99kopitiam will suspend all marketing communications to you for the duration of that period, as part of our privacy commitment.
99kopitiam is a platform for adults aged 18 and above. Age verification is carried out using the date of birth you provide during registration. This data is used solely for age verification purposes and is not shared.
Your data is protected, your privacy is respected, and Malaysia's best online casino experience awaits — slots, baccarat, roulette, live casino, lottery, and badminton, all on one platform built truly for Malaysian players.